Logistics1 min read

Rebuilding a Logistics Dispatch Platform for 3x Throughput

We replaced a legacy dispatch system with a real-time platform that tripled daily load capacity.

Client
Northline Freight
Industry
Logistics
Services
Custom SoftwareCloud MigrationAPI Integration

  • 3x

    Daily loads handled

    Source: Internal dispatch logs, Q1 vs prior year

  • -68%

    Order entry errors

    Source: Northline ops report, first 90 days

  • 99.95%

    Platform uptime

    Source: Monitoring dashboard, first 6 months

The challenge

Northline's dispatch tool was a 12-year-old desktop app. Dispatchers re-keyed orders by hand and drivers got updates by phone.

Key pain points

  • Manual data entry errors
  • No live driver tracking
  • Frequent downtime at peak hours

What we built

We built a web-based dispatch platform with live tracking, automated route assignment and a driver mobile app.

The rollout was phased by region, so operations never stopped.

The results

Dispatchers now handle three times the daily volume, and order errors fell sharply within the first quarter.

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