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Transparency and clarity on how we handle refunds for our services
Company: NextCTL LTD
Registration: Registered in the UK, Company Number: 16570184
Website: www.nextctl.com
Effective Date: August 30, 2025
At NextCTL, we provide digital services, software development, automation setups, and managed services. Due to the nature of digital work, refunds are only issued under specific circumstances outlined below.
Our refund policy is designed to be fair and transparent while protecting both our clients and our business. We believe in clear communication about what can and cannot be refunded.
You may be eligible for a refund if:
All refund requests are reviewed on a case-by-case basis by our support team.
Refunds are not available for:
Different services have different refund policies based on their nature and delivery method:
Web, App, AI development services
Not RefundableOnce coding or design work begins
GoHighLevel, n8n workflows
Not RefundableOnce workflows are built or integrated
WordPress, Cloud, CRM management
Not RefundableMonthly payments once service is activated
Professional advice and audits
Not RefundableOnce consultation is delivered
Requirements gathering and planning
Partial RefundIf canceled before development starts
Ongoing support and maintenance
EligibleFor unused service periods
To request a refund, follow these steps:
Important: Refund requests must be submitted within 7 days of payment. Requests submitted after this period will not be considered.
Once your refund request is approved:
| Refund Method | Processing Time | Additional Notes |
|---|---|---|
| Original Payment Method | 7-14 business days | Credit card, bank transfer, PayPal |
| Account Credit | 1-2 business days | For future services |
| Partial Refunds | 5-10 business days | Based on work completed |
Refund processing times may vary depending on your bank or payment provider. International payments may take longer to process.
We reserve the right to update or modify this Refund Policy at any time:
We recommend checking this page periodically for any updates to our refund policy.
For questions about our Refund Policy or to request a refund, please contact us:
26 James St, Southampton, UK
Registered officeWithin 24 hours during business days
Monday - Friday, 9 AM - 6 PM GMTKeep payment receipts and correspondence
Required for refund processingOur support team is here to help clarify our refund policy and assist with any refund requests.
